Terms & Conditions

Last Updated: August 28, 2026

Welcome to Zero 2 Three. By accessing or using our website, placing an order, or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before using our website.

1. About Zero 2 Three

Zero 2 Three is an online shopping platform focused on products for babies and children aged 0–3 years.

We reserve the right to update, modify, or discontinue any product, service, feature, or part of the website at any time without prior notice.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, sizes, and other information displayed on our website are accurate.

However:

• Actual product colors may vary slightly depending on your device or screen settings.

• Product packaging or appearance may occasionally differ from website images.

• Product dimensions and specifications may have minor variations.

• Availability may change without prior notice.

We reserve the right to correct any errors or inaccuracies on the website.

3. Product Availability

All products are subject to availability.

If an ordered product becomes unavailable after your order has been placed, we may contact you to offer an alternative or cancel the unavailable item and arrange an appropriate refund where applicable.

4. Pricing

All prices displayed on our website are in Bangladeshi Taka (BDT) unless otherwise stated.

Prices may change at any time without prior notice.

In the event of an obvious pricing or listing error, Zero 2 Three reserves the right to cancel or adjust the affected order after informing the customer.

Any applicable delivery charges or other fees will be communicated during the checkout process or before order confirmation.

5. Orders

Placing an order through our website constitutes a request to purchase a product. An order is considered confirmed only after it has been accepted or confirmed by Zero 2 Three.

We reserve the right to:

• Accept or reject an order.

• Limit the quantity of products purchased.

• Cancel an order due to product unavailability, pricing errors, suspected fraudulent activity, or other legitimate reasons.

• Contact customers to verify order details before delivery.

If an order is cancelled by us, we will inform the customer and provide any applicable refund according to our refund policy.

6. Customer Information

Customers are responsible for providing accurate information when placing an order, including:

• Full name

• Phone number

• Delivery address

• Email address, where applicable

• Any other information required to process the order

Zero 2 Three will not be responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

7. Delivery

We aim to deliver orders within the estimated timeframe provided at checkout or during order confirmation.

Delivery times may vary depending on:

• Delivery location

• Courier availability

• Weather conditions

• Public holidays

• Unexpected logistical issues

• Other circumstances beyond our reasonable control

Estimated delivery times are not guaranteed unless explicitly stated otherwise.

Customers should ensure that someone is available to receive the order at the provided delivery address.

8. Delivery Charges

Delivery charges may vary depending on the delivery location, order size, weight, or other applicable factors.

Any applicable delivery charge will be communicated before or during order confirmation.

9. Cash on Delivery

Where Cash on Delivery (COD) is available, customers are required to pay the full amount due when receiving the order.

Customers should inspect the package according to our applicable delivery and return procedures.

10. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy.

Customers should review the policy before placing an order.

Certain products may not be eligible for return or exchange due to hygiene, safety, product condition, or other applicable restrictions.

11. Baby & Child Safety

Many of our products are designed for babies and young children. Parents, guardians, and caregivers are responsible for using products appropriately and following any safety instructions provided with the product.

Customers should:

• Follow the manufacturer's age recommendations.

• Follow product instructions and warnings.

• Supervise babies and children when required.

• Keep packaging materials away from children.

• Stop using a product if it appears damaged or unsafe.

Zero 2 Three is not responsible for misuse, improper installation, modification, or failure to follow product instructions or safety warnings.

12. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorized access to our systems.

• Interfere with website functionality or security.

• Copy, reproduce, or commercially exploit website content without permission.

• Upload malicious software or harmful material.

• Use automated systems to collect website content without authorization.

13. Intellectual Property

All content on the Zero 2 Three website, including but not limited to:

• Logos

• Brand names

• Product images

• Graphics

• Text

• Designs

• Website layouts

• Icons

• Videos

is owned by or licensed to Zero 2 Three unless otherwise stated.

You may not reproduce, modify, distribute, publish, or commercially use our content without prior written permission.

14. Third-Party Services

Our website may use third-party services such as payment gateways, courier services, analytics providers, hosting providers, or other service providers.

The use of such services may also be subject to the respective third party's terms and policies.

Zero 2 Three is not responsible for the independent policies, availability, or actions of third-party services.

15. Privacy

We respect your privacy and handle customer information according to our Privacy Policy.

By using our website and placing an order, you acknowledge that certain information may need to be collected and processed to provide our services, process payments, communicate with you, and deliver your order.

16. Limitation of Liability

Zero 2 Three makes reasonable efforts to provide accurate information and reliable services. However, we do not guarantee that the website will always be available, error-free, or uninterrupted.

To the extent permitted by applicable law, Zero 2 Three will not be liable for losses resulting from circumstances beyond our reasonable control, website interruptions, delivery delays, misuse of products, or inaccurate information provided by customers.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated Last Updated date. Continued use of the website after changes are posted constitutes acceptance of the revised terms.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Bangladesh.

Any dispute arising from the use of our website or services will be handled in accordance with applicable Bangladeshi laws and regulations.

19. Contact Us

If you have questions regarding these Terms & Conditions, your order, or our services, please contact Zero 2 Three through the contact information provided on our website.

Zero 2 Three

Little Years. Big Memories. 💛

Thank you for choosing Zero 2 Three.